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Virtual Web Designs – Mak...
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  Server Upgrades
Posted by: vwdesigns - 21-12-08, 09:16 PM - Forum: Network Status / Server Upgrades - No Replies

All servers have now been upgraded to the latest software & security upgrades:

Cpanel & WHM 11.23 to 11.24.4
Install libperl.so
libdkim updated to 1.0.16
libspf2 updated to 1.2.9
libdomainkeys updated to 0.69
Pure-FTPd updated to 1.0.21-7:
Courier-IMAP updated to 4.4.1
Courier-Authlib updated to 0.61.0
MySQL 5 updated to 5.0.67
PHPMyAdmin updated to 2.11.9.7

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  Christmas Opening Times – 2008
Posted by: vwdesigns - 21-12-08, 09:14 PM - Forum: Latest News - No Replies

May we take this opportunity to thank you for your custom throughout 2008 and to wish you a Happy Christmas and a Prosperous New Year for 2009.

23rd – 29th December – Closed
30th December – 10:00 – 13:00
31st December – 1st January 2009 Closed

We will still offer email support over the Christmas period, however this will only be available for emergency issues only. Customers who are on support contracts, can contact us on our out of hours number as per normal.

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  Pre-Budget - Price Reduction
Posted by: vwdesigns - 26-11-08, 08:35 AM - Forum: Latest News - No Replies

Effective from the 1st of December 2008, Virtual Web Designs will reduce our prices by the 2.5% where VAT is included on our products, in accordance with the pre-budget statement on Monday 24th November.

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  Schedule Maintenance
Posted by: vwdesigns - 06-11-08, 10:41 PM - Forum: Network Status / Server Upgrades - Replies (2)

Important System Announcement – Schedule Maintenance

Contents

1. Upgrade - Client Management System (CMS)
2. System Upgrade - Customer Hosting Accounts

Upgrade - Client Management System (CMS)

15-16th November 2008

We will shortly be replacing our current licensing system with our new Client Management System (CMS), which we have been developing over the past 7 months. During this time, you may find that you are unable to login, or place new orders. There may also be short periods where the licensing services are unavailable. We will issue a forced local key command from our licensing system to force the local key.php to be re-synchronise with our servers. This will prevent your software from not working if trying to re-synchronise we are servers. Any downtime will be kept to a minimum.

This new system will provide us with a centralised system for all our products and services. The product licensing and distribution code from our current licensing System has been combined with our accounting software and integrated into our new Client Management System (CMS), written specifically by us. This includes systems for our new services due to be announced in the next two months.

The third phase of the rollout will take place over on the 15-16th November 2008. This will begin by replacing the current licensing system and importing all existing accounts, orders and licenses into our new Client Management System (CMS). During this time, no new orders or accounts will be allowed. Once that has been completed, we will open the order system and account registration. These customers will be issued with new usernames and passwords, if you currently hold a hosting account with us, these will be merged.

The forth phase will take place in November / December 2008 when we will announce our new services. Our new custom systems are required for these along with the need for a centralised Client Management System (CMS).

System Upgrade - Customer Hosting Accounts

Sunday 22nd November 2008

We will be taking our MySQL servers offline for approximately 30 minutes in order to set up replication to our new backup platform. Although our website will continue to operate, the Customer System, Support System and Forums, along with our CMS, will be unavailable.

During this time you will be unable to access your account on our website, download files or install our products. Support queries will be held in an e-mail queue and picked up by the ticket system once the work is completed.

Our new backup system allows us much more granular backups more regularly.

We will also be taking this opportune to upgrade the servers software to the latest stable software versions:

CPanel
PHP 5
Apache
NuSphere Express
PhpMyAdmin
MySQL 5 Database Server
ASSP – Anti-Spamming Software

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  Domain name phishing warning
Posted by: vwdesigns - 03-11-08, 08:53 PM - Forum: Latest News - No Replies

Dear Valued Customer,

You are receiving this important system announcements, because you currently hold an account with us.

We have discovered today that domain name scammers are attempting to contact domain holders with US based domain names. You may have received a phishing email informing you of the need to keep up-to-date with the registration of domain names. This email says it is from Webnetics UK Ltd. but leads you to a different web address. To protect your own details, please do not follow the links in this email.

I have included a copy of the fake Webnetics UK Ltd. email for your reference at the bottom of this email.

While we intend to inform all our customers regularly of the need to re-register a domain and keep there contact details up to date, we will always direct you to a recognised Webnetics UK Ltd. website (Virtual Web Designs) link. Any action necessary regarding your account with us will involve a link that begins with http://www.vwdesigns.co.uk/portal

“THE PHISHING EMAIL

Dear Domain Holder,

This message is a reminder to help you keep the contact data associated with your domain registration up-to-date.

As of October 31, 2003 we are required by the Internet Corporation for Assigned Names and Numbers (ICANN) to send you this reminder by the Anniversary date of each registered Domain Name that is subject to the terms and conditions of that organization.

Below is a list of domain names with your email address listed as the registrant or administrative contact. The current contact information associated with the domain may be verified by following the link provided.

If any of the contact data is inaccurate, it must be corrected. If you need assistance in accessing your account to make these updates, please reply to this email. If the contact data is accurate, no further action is required to comply with this notice.

Please remember that under the terms of your registration agreement, the provision of false Whois (contact) information can be grounds for cancellation of your domain name registration.

Domain Names with Anniversary Dates between November 1 and November 30

Name: Registration Date:

Samplewebsiteaddress.com Nov 07, 2005

View Contact Data:
<http://wdrp.name-services.com/whois.asp?key=XXXXXXXXXXXX>

Thank you for your attention.

Sincerely,

WDRP Compliance

Webnetics UK Limited”

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  Important System Announcement
Posted by: vwdesigns - 29-10-08, 08:49 PM - Forum: Latest News - No Replies

Dear Valued Customer,

We would like to remind all our customers that our new automated system which is part of our CMS (Client Management System), will go live on the 1st November, as announced in our last newsletter (October).

Our new automated system, will take us one step closer to going paperless and being environmentally friendly, like our hosting which is now 100% carbon neutral. The CMS will issue the following information in the form of emails, some with PDF attachments:

Automatic

• Upcoming Domain Renewals - Starting at 60 days before the domain expires
• Hosting Accounts Renewals – Starting at 30 days
• Additional Services – Starting at 30 days
• Whois data reminders – These will be issued at random
• Invoicing – Automatically issued 30 days before a product is due for renewal.
• Invoice Reminders
• Recurring Payments (Subscription), synchronised with WorldPay
• All domain data will be automatically synchronised with Nominet and our gTLD registrar
• All renewals are synchronised with our servers i.e hosting, extras, software leasing, etc

NOTE

There will be some crossover with invoicing and reminders, as these would have been issued before the system went live. Any automated invoices issued after the crossover will be sorted out manually. Paper invoices will still be issued to those customers who have not opted to pay online, but will still receive an electronic invoice / reminder.

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  Very Important - Access Details (Client Managment System)
Posted by: vwdesigns - 06-10-08, 08:15 PM - Forum: Latest News - No Replies

Dear Valued Customer,

Following on from our last announcement in September 2008, we have now introduced our new online Client Management System (CMS). The new Client Management System has been fully integrated into our new servers and support system. All actions applied from within your account are processed in real time.

To access the Client Management System, we have assigned all customers with their default email address as the username, to obtain your password. Please select forgotten password option, and a new password will be sent to you. You will then be able to gain access to the CMS.

Members Area = https://www.vwdesigns.co.uk/portal
Username =
Password - https://www.vwdesigns.co.uk/portal/passwordreminder.php

Please make sure all your current contact details are correct, as these details will be used to keep your domain name(s) up to date. So we can comply with Nominet & NIC regulations on domain names.

CMS Features

• Manage your own domain names, in real time.
• Entire product / domain history with statuses
• Manage your personal details
• Access your hosting control panel
• Access your webmail
• Full Invoice & Payment records history
• Complete email history viewable
• Renew products through your control panel or buy new products in real time.
• Automatic Reminders
• Download Area
• And much more ….

Invoicing

We have always issued our invoices with a clear “pay by date”, in advance before a renewal is required. A very small amount of our clients, wish to continuously ignore there “pay by date” and pay well passed these dates. So we no longer have to continuously chase these clients for payment. We have now introduced a new automation system, when an invoice is not paid by a given date. The CMS will automatically suspend their account and any associated services until payment has been received, also after a given time the account will automatically be removed from our servers.

NOTE: This part of our CMS will only be enabled on accounts, where clients continuously ignore the “pay by date”.

Automatic – Reminders

We have also introduced a new automation system, where reminders will be sent out x days before a product expires i.e. domain names, hosting, extras, etc. You will still have the opportune to renew your domain names / hosting using your control panel and take advantage of the new lower priced domain names*, or just wait for a paper invoice and pay by Cheque or BACS. We will update your account manually.

NOTE: *If you would like to take advantage of the lower prices for your domain names, you will have to switch from paper invoicing to electronic invoicing and pay online. If you wish to take up this option, please let us know.

To take advantage of the new domain name prices, your domain name will have to be transferred 30 days before renewal.

Please note any new products bought though the CMS will automatically be on our new system and no paper invoices will be issued.

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  eShop PRO XL5 & eShop Ultra XL5 – Under Development
Posted by: vwdesigns - 16-09-08, 08:14 PM - Forum: Latest News - No Replies

We are currently working on a new version of eShop PRO and eShop Ultra, these new versions will only work on php5 and not on php4. The new versions will be called eShop PRO XL5 and eShop Ultra XL5.

The performance of the framework eShop PRO & eShop Ultra will improve by removing the php4 compatibility layer and by taking advantage of the new features php5 provides such as SimpleXML, DateTime, Iterators, and new core functions. The design and security of the Object Oriented framework will also improve by utilising the new features of the php5 Object Model.

Our new support policy for the XL5 series is to publish a release with new features every 6 months and to support each published release for 2 years. Removing the php4 compatibility layer now for the XL5 series allows us to focus only on php5 without the need to spend resources on php4 compatibility past its end of life cycle.

Because eShop PRO XL5 & eShop Ultra XL5 will be a substantial development effort, its progress will be broken into unique, defined stages. No time will be allotted to these stages because this is only to group different phases of development. We are hopping to have a new version out by the end of this year / January 2009.

Phase 1: php4 & MySQL 4 Conversion

• Upgrade the infrastructure of eShop to use php5 & MySQLi 5
• Remove php4 framework
• Incorporate new speed routines
• Remove unused php routines
• Speed up MySQL statements, with new indexing

Phase 2: System Structure

• Template Structure
• Ordering System
• Booking System (Ultra)
• Checkout System
• Add new features

Phase 3: Interface Redesign

• Redesign interfaces:
• Admin Control Panel
• Front-end
• AJAX where possible

Phase 4: Testing

• Beta Testing
• Release Candidates
• Final Release

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  eShop PRO & Ultra v9 Support Discontinuation
Posted by: vwdesigns - 16-09-08, 08:13 PM - Forum: Latest News - No Replies

As with all products, there comes a time when particular versions reach the end of their support life. We have already stopped support for versions 1.5 to 6.5, in March 2006. We will no longer be able to offer support for versions 7 to 9. Version 9 was originally released in October 2006. After the 31st October 2008 we will no longer be able to provide any support or patches for any version below 9.

The reason why we have taken this decision as php4 & MySQL 4 is no longer supported and as many ISP’s will no longer support php4. php5 & MySQLi 5 is now the industry standard and we no longer have php4 installed on our servers, the only patches we will apply are to the register_globals, so this can be switched off, as it’s currently set to on.

The amount of time required to convert existing eShop versions to the latest standards is not viable, as each version has been customised for each specific customer.

Customers who are currently on support contracts with us, we will send a separate email to those customers. From today we will no longer offering support contracts for eShop v9 and below.

NOTE: eShop & VrShop (100% php5) are not the same software.

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  Website Designing for [dot] mobi Domain Name (Mobile Phones / PDA’s)
Posted by: vwdesigns - 16-09-08, 08:12 PM - Forum: Latest News - No Replies

We will also be offering website designing for the [dot] mobi domain name(s), which is used for PDA / Mobile phones. All website designs will comply with the [dot] mobi standards. By using the [dot] mobi standard you will have access to more customers, who currently use a mobile phone / PDA to access the internet.

We are also working on [dot] mobi eCommerce versions of our software, so they can be accessed from Mobile phones / PDA’s. Which will be sold as an add-on module.

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